← Chinese for E-commerce Book 3 · 电商中文第三册

Unit 1认识客服rènshi kèfúWhat Great Service Really Is

Book 3, new chair: you lead the service team now. First, the job itself — where buyers meet you (chat, phone, livestream, comments), and what 'good' looks like from the lead's seat: fast, warm, and solved.

1. Goals · 本课目标

Name where service happens in 2026
Use team and channel words
Set the lead's three standards
Brief a new rep on day one

2. Flashcards · 生词闪卡

Deck A · Everyday words · 日常词

Known 0/10

Read the pinyin, say the word, then tap the card to check. · 先看拼音说出词，再点卡片核对。

Deck B · E-commerce words · 电商词

Known 0/12

Read the pinyin, say the word, then tap the card to check. · 先看拼音说出词，再点卡片核对。

3. Dialogues · 情境对话

Your New Chair 你的新工作

小

Day-One Briefing 第一天开会

小

Extra words · 补充词：nuǎn 暖 warm (service warmth) · zhǔn 准 accurate · luàn dá 乱答 answer carelessly · shàngbān 上班 go to work. From here on, 小李 teaches — the best way to own Book 3's Chinese is to say it like a lead.

4. Patterns · 句型练习

……都要做 — WE COVER… TOO

Your turn · 轮到你：___、___都要做。

先……来 — …COMES TO US / LET… FIRST

Your turn · 轮到你：___，___来。

不能乱…… — NEVER JUST…

Your turn · 轮到你：不懂不能乱___。

5. Phrase toolbox · 话术工具箱

6. Real task · 实战任务

Your team map 团队地图

1. List your channels: 在线/电话/直播/评论区/AI — who covers each?
2. Write your service standard in 3 words (book uses 快、暖、准； yours?).
3. Write the one rule for new reps: 不懂就___。
4. Put names next to shifts: 早班/晚班/周末。
5. Say the lead's line aloud: 我负责___，大家放心。

0/5 done · 已完成

7. Quick check · 小测验

1. 客服主管 kèfú zhǔguǎn means…

2. “Never guess an answer” is…

3. 轮班 lúnbān means…

4. AI夜里先___。(answer)

5. True or false: 晚班 means team.

Next · 下一单元：Unit 2 素质要求 The Service Standard — patience, product mastery, and a steady heart.